Returns & Refunds Policy

Last updated: 2 November 2026

For hygiene and safety reasons, we cannot accept returns of opened or used skincare. We will always put things right if something is wrong with your order.

Damaged, defective or wrong items

• Contact us within 48 hours of delivery on WhatsApp (+91 99808 81230) or email (hello@mumuki.in).
• Share your order number and an unboxing video or clear photos showing the problem.
• Once verified, we will send a free replacement or give a full refund to your original payment method.

Unopened products

If you change your mind, you may return a product that is unopened, unused and still sealed within 7 days of delivery. Return shipping costs are paid by you unless the item was damaged, defective or wrong.

Not eligible for return

• Opened, used or unsealed products.
• Products returned without original packaging.
• Free gifts and samples.

Skin reactions

Everyone's skin is different. Please patch test before first use. A reaction to an ingredient does not make a product defective, but do contact us and we will help where we can.

Refund timelines

• Online payments: refunded to the original payment method within 5–7 working days after approval.
• Cash on delivery orders: refunded by UPI or bank transfer within 5–7 working days after approval.

Order cancellations

You can cancel an order free of charge before it is dispatched by messaging us on WhatsApp.

Grievance officer

As required under the Consumer Protection (E-Commerce) Rules, 2020, our grievance officer is:

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.